Intuitive, simple, and fast are just a few of the main attributes that describe the state of digital banking today. In fact, it is the gold standard that should define the digital interaction with banks at present, as highlighted by the speakers at the Digital Banking Scorecard 2023 conference, which took place on March 22, 2023. The conference was also the perfect opportunity to launch a new edition of the progress report on digital banking in the local market, the Digital Banking Scorecard (DBS).

Here are some of the conclusions of this analysis:

• All traditional banks analyzed offer remote lending options for retail clients.
• 9 out of 10 traditional banks provide remote account opening for retail clients.
• Only 7 out of 10 banks offer instant payment systems via the Transfond system.
• Only 4 out of 10 banks allow users to change their PIN through the mobile banking app.
• 5 out of 10 banks do not offer the option to cancel a card via the mobile banking app.
• 7 out of 10 banks do not allow current account closure via the mobile banking app.

The analysis covered both traditional players and challenger banks.

Throughout the day, several speakers at the conference presented some of the most important trends defining digital banking at the moment.

Read the full conference summary on Future Banking!